Frequently Asked Questions

You begin by sending us a message — a few lines about the companion you're remembering is plenty. We match your story with the craft that fits — made by Kim, or one of our circle of artisans — and you talk with your maker directly about materials, ideas and price. Nothing is made, and nothing is owed, until you're happy with the plan.

Most urns are made and delivered within three to six weeks, depending on the craft — thrown and glazed stoneware needs two firings; timber needs time for finishes to cure. If you need an urn sooner, tell us: several makers keep signature designs ready to personalise and ship within days, and ashes rest safely with your vet or crematorium — or at home in their interim container — in the meantime. There is no deadline in remembering.

As a guide, allow roughly 35 to 40 millilitres of capacity for each kilogram your pet weighed — around 200 millilitres for a small cat, and a little over a litre for a 30-kilogram dog. Your maker will confirm sizing before starting, and keepsake sizes are available when ashes are being shared among family.

No — every urn arrives empty. Ashes are returned to you by your vet or pet crematorium, usually in a sealed container that transfers simply into your urn at home. Most crematoriums will happily do the transfer for you, quietly and without charge. The one exception is our blown glass work, where a maker can incorporate a small portion of ashes into the glass itself — we'll guide you through that process carefully if you choose it.

That's the heart of what we do. Engraved names and dates are only the beginning — we've matched a glaze to a cockatiel's feather, set a collar tag into a timber lid, and carved a paw print from a clay impression. Share the story; your maker will find the form.

Most urns are made by Kim, our founder and lead artist, in the Bungendore workshop. The rest come from a small circle of fellow Australian artisans — potters, woodworkers, glass artists, weavers and metalsmiths — each invited after a review of their craft and the care they bring to commemorative work. You can read about them on Our Makers, and you'll always know exactly who is making your urn.

Finished urns are inspected, packed with care and sent fully insured anywhere in Australia, with tracking shared as soon as they leave the workshop. Delivery is included in every price. If you're overseas, write to us — international delivery can usually be arranged.

Yes. Our woven willow and Bloom biodegradable designs are made to return gently to the earth, and specific water-committal versions are available. Rules for scattering and interment vary by state and council, so check locally — we can point you to the right guidance for your area.

Many families choose this. Makers can craft a matching set — one principal urn and several keepsake companions in the same material and finish — so everyone keeps a part of them close, in pieces that clearly belong together.

Handmade work varies — that's its beauty — but it should never disappoint. You'll approve sketches and photos along the way, and if the finished piece still isn't right, we will work with your maker to remake or refund it. No family is ever left with an urn they don't love.